1 - How is my order packaged?

 Orders are carefully packaged to ensure the items arrive in perfect condition.

2 - Where can I find my invoice?

Invoices are emailed after purchase and are also available in your account on sebline.fr  

3 - Can I place an order over the phone?

Currently, we only accept orders via sebline.fr online.

 4 - How long will items remain in my basket?

Items remain in your basket for a limited time and are not reserved until checkout and payment are completed.

5 - Can I cancel or modify an order in progress?

Once your order has been confirmed, it is no longer possible to add an item or to change the size or color of an item. If you have not yet received a shipping confirmation email, you may contact us at estore@sebline.fr and indicate the exact changes you wish to make.

If your order has already been shipped, we invite you to return the item to us.  

6 - What payment methods are accepted?

We accept all major credit cards via a secure payment platform (Amex, Apple Pay, CB, Klarna, Mastercard, Shop, Visa).

7 - In which currency can I make purchases?

Prices are displayed according to your delivery country and will be automatically converted to the appropriate currency at the time of payment.

8 - Is payment secure?

Yes. All transactions are processed via a secure payment system.

9 - When will my card be debited?

Your card will be debited once the order is confirmed.

10 - Can I benefit from tax refunds online?

Please note that purchases made on sebline.fr are not eligible for tax-free shopping refunds.

 11 - What should I do if my payment is declined?

Contact your bank or card provider. If issues persist, email estore@sebline.fr 

12 - Are customs fees payable upon delivery?

Yes, for international orders outside the EU, customs duties and taxes are the customer’s responsibility.

1 - Which countries do we ship to?

For this, simply refer to the Shipping & Returns page.

2 - What are the delivery times and methods?

We deliver to most countries worldwide. Delivery within Metropolitan France are delivered within 2–4 working days, Europe within 3–5 working days, and international orders within 6–10 working days. Please ensure that someone is present at the delivery address on the scheduled delivery day. If no one is available, you will need to follow UPS’s instructions to reschedule the delivery or collect the parcel from a pickup location.

3 - How much does delivery cost?

Delivery fees depend on the destination and are displayed at checkout before confirming your order.

You can check previously the fees in referring to the Shipping & Returns page.

4 - Can I track my order?

Yes. As soon as your order is shipped, you will receive an email with your tracking number.

5 - Can I schedule or reschedule delivery?

Scheduling options depend on the carrier. Once your order has shipped, the carrier will provide available delivery adjustments through the tracking link.

6 - Are there additional fees for orders shipped outside the EU, such as to the US?

Yes. VAT, customs duties, and import taxes may apply upon delivery. These fees are the customer's responsibility.

1 - What should I do if my package or item arrives damaged?

If your item is damaged during delivery, please notify us immediately at estore@sebline.fr and include photos of the damage. We will arrange a replacement or refund as quickly as possible. 

2 - What should I do if my package is held in customs?

Customs procedures and fees are the customer’s responsibility. Please contact the carrier for guidance, and notify us if you need assistance.

3 - What if an item is missing from my order?

If any item is missing, please contact estore@sebline.fr with your order number and details. We will investigate and resolve the issue promptly. 

4 - What should I do if I receive a faulty item?

Notify us immediately at estore@sebline.fr with a description and photos of the defect. We will provide instructions for return, replacement, or refund.

5 - What if I receive an item I did not order?

Please contact us immediately at estore@sebline.fr. We will advise on return and arrange the correct item to be sent.

1 - How long do I have to return an item?

You may return items within 15 working days from the delivery date.

2 - Am I responsible for return shipping costs?

Yes, return shipping is the customer’s responsibility. We recommend using a tracked and insured service.

3 - Can I exchange a product?

Exchanges are only offered for defective or damaged items. Please contact us before the item.

4 - How do I return an item?

Contact estore@sebline.fr to request a return authorisation.

5 - What should I do if my item is defective or not as ordered?

Email estore@sebline.fr with photos and a description of the issue. We will guide you through the return or exchange process.

6 - How long will it take to receive my refund?

Refunds are issued within 14 days of receiving the returned item in perfect condition.

7 - Are delivery costs refunded?

Initial delivery costs are non-refundable. Return shipping costs are also not reimbursed.

8 - How will my refund be processed?

Refunds are returned to your original method of payment. Processing times may vary depending on your bank or card provider.

9 - Can I modify my return request after submitting it?

Once a return has been approved, modifications are not guaranteed. Contact us promptly to discuss any changes.

1 - What size should I order?

Refer to our size guide to select the best fit.

2 - What should I do if I experience a quality issue?

Contact estore@sebline.fr immediately with photos and a description. We will advise on return, repair, or replacement.

How to care for my Sébline shirts ?

• WASHING: We recommend you wash your Sébline shirt at 30º, using a delicate cycle, with a gentle spin to reducethe risk of creasing or friction that can damage the fabric. Alternatively dry-clean.
• DRYING: Drip dry on a clothes hanger.
• IRONING: Iron on low heat while damp.
• STORAGE: Store in a cool, dry place away from direct sunlight.

How can I contact Sébline ?

For any assistance, please contact us at estore@sebline.fr or via contact form